How long will shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.
How do you ship packages?
Packages are shipped by ePacket.
Do you ship internationally?
We offer shipping to over 150 countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Will my items arrive at the same time?
For logistical reasons, items in the same purchase may be sent in separate packages.
How much does shipping cost?
We provide free shipping on all orders.
What Payment Methods do you offer?
We accept the following payment methods:
Can I track my order?
You will receive an email with a tracking number once your order is shipped.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
What is your refunds and returns policy?
For information on refunds and returns please click here
Can I exchange a product?
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorise you to do so.